Personal data means information that can lead to the identification of an individual and includes name, date of birth, address, phone number, e-mail address and also IP address. Anonymous data exists when no connection can be made to a user.
Responsible authority and data protection officer
Bechtle PLM Deutschland GmbH
Bechtle Platz 1
Fon +49 7132 981 6500
Data protection officer: privacy(at)bechtle.com
Your rights as a data subject
We would first like to inform you of your rights as a data subject as defined in Art. 15 - 22 EU GDPR These include:
- The right of access (Art. 15 EU GDPR)
- The right to erasure (Art. 17 EU GDPR)
- The right to rectification (Art. 16 EU GDPR)
- The right to data portability (Art. 20 EU GDPR)
- The right to restriction of processing (Art. 18 EU GDPR)
- The right to object (Art. 21 EU GDPR)
To exercise these rights, please contact: privacy(at)bechtle.com. The same applies if you have questions about data processing in our company. You also have the right to appeal to the data protection supervisory authority.
Right to object
Please note the following in connection with the right to object:
If we process your personal data for the purpose of direct marketing, you have the right to object at any time without giving reasons. This right also applies to profiling as long as it is connected with direct advertising.
If you object to the processing of your personal data for direct marketing purposes, we will no longer process it for these purposes. Objection is free of charge and can be made without the need for filling in a form at: info.de(@)bechtle-plm.com.
In the event that we process your data to safeguard legitimate interests, you can object to such processing at any time for reasons relating to your particular situation; this also applies to profiling based on these provisions.
We shall no longer process the personal data unless the we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.
Purposes and legal bases for data processing
Processing of your personal data complies with the provisions of the EU GDPR and all other applicable data protection regulations. Legal bases for data processing result in particular from Art. 6 EU GDPR.
We use your data for business initiation, fulfilment of contractual and legal obligations, execution of a contractual relationship, offering products and services and for strengthening the customer relationship, which may also include analyses for marketing purposes, customer satisfaction surveys and direct marketing.
Your consent also constitutes a legal provision under data protection law. The following is information regarding the purposes of data processing and about your right to object. If consent also refers to the processing of special categories of personal data, we will expressly point this out to you in the consent.
Processing of special categories of personal data pursuant to Art. 9 Para. 1 EU GDPR only takes place if this is required by legal regulations and there is no reason to assume that your legitimate interest in the exclusion of the processing prevails.
Transfer of data to third parties
We will only pass on your data to third parties within the framework of legal regulations or with appropriate consent. Otherwise, data will not be passed on to third parties unless we are obliged to do so by mandatory legal provisions (transfer to external bodies such as supervisory authorities or law enforcement authorities).
Data recipients / categories of recipients
Within our company, we ensure that only those persons receive your data who need them to fulfil their contractual and legal obligations.
Transfers of personal data to third countries / intention to transfer data to a third country
Data is only transmitted to third countries (countries outside the European Union or the European Economic Area) if required to do so by law , you have given us your consent or if this is necessary for the performance of an obligation. In this case, we take all possible and necessary measures to establish a level of data protection in the third country.
We will store your data only for as long as it is needed for the purposes it was collected. Please note that numerous retention periods require that data continue to be (must be) stored. This applies in particular to commercial or tax storage obligations (e.g. German Commercial Code, Fiscal Code, etc.). If there are no further storage obligations, the data will be routinely deleted once the purpose has been achieved.
In addition, we may retain data if you have given us permission to do so or if legal disputes arise and we use it as evidence within statutory limitation periods of up to thirty years; the regular limitation period is three years.
Secure data transfer
In order to protect data from accidental or deliberate manipulation, loss, damage or access by an unauthorised person, we have taken appropriate technical and organisational security measures. To this end, the level of security is continually tested and adjusted to reflect new standards in security, in collaboration with security experts.
Data transferred to and from our website is always encrypted. We offer HTTPS as the transmission protocol for our website, in each case using the current encryption protocols.
In addition, we offer our users content encryption for contact forms and applications. Only we are able to decrypt this data. It is also possible to use alternative communication channels (e.g. by post).
Obligation to provide data
Various personal data are necessary for the establishment, execution and termination of the obligation and the fulfilment of the associated contractual and legal duties. The same applies to the use of our website and the various functions it provides.
We have summarised the details for you in the above point. In certain cases, data must also be collected or made available on the basis of legal regulations. Please note that it is not possible to process your request or to perform the underlying obligation without providing this data.
Data categories, sources and origins
The data we process depends on the context: This depends on e.g. if you place an online order, send an enquiry using our contact form, send us application or make a complaint.
Please note that we may also make information available separately at a suitable location for special processing situations, e.g. when uploading application documents or making a contact request.
When you visit our website, we collect and process the following data:
- name of Internet Service Provider
- operating system being used
- files requested, amount of data transferred, downloads/file export
- information about the websites that you call up on our website, including date and time
- browser type and language,
- IP address of the accessing computer,
- server requests (e.g. page views) including the time
- referrer URL (i.e. the address of the previously visited website if you reached our website from there by clicking on a hyperlink)
When you contact us with an enquiry, we collect and process the following data:
Our website offers you different ways to contact us, e.g. to request an offer or to get information on certain products. You can use the contact forms or send an e-mail message.
A contact form is used to collect the required details for communication (e.g. name, phone number or e-mail address) as well as to send your message. The collected data are used for customer relations management (contact history) and for responding to/fulfilling your request.
Contact forms / contact via e-mail, chat or phone
A contact form is available on our website which can be used to contact us electronically. If you write to us using the contact form, we will process the information you provide to contact you and answer your questions and requests. (Art. 6 Para. 1 S. 1(a, b) EU GDPR).
If you contact us by e-mail, we will process the personal data provided solely for the purpose of processing your enquiry.
All data required to complete the form is subject to the principles of data reduction and data economy, meaning you only have to provide the data that is absolutely necessary for processing inquiries and making contact.
For reasons of technical security and in particular to prevent attempts to attack our web server, we will also process your IP address.
Advertising to existing customers
Bechtle PLM would like to maintain a relationship to its customers and send information and offers on products and services. Art. 6 Para. 1 S.1(f) EU GDPR We therefore use your data to email you relevant information and offers as well as customer satisfaction surveys.
If you would prefer us not to do so, you can object at any time to the use of your personal data for direct marketing purposes. This right also applies to profiling as long as it is connected with direct advertising. As soon as we receive your objection, your data will no longer be processed for this purpose.
An objection is free of charge and can be made without the need for filling in a form by calling: +49 (0)711-79 73 10-0 by e-mail to info.de(@)bechtle-plm.com or by post to Bechtle PLM Deutschland GmbH, Bechtle Platz 1, 74172 Neckarsulm.
Cookies (Art. 6 Para. 1 S. 1(f) EU GDPR, Art. 6 Para. 1 S. 1(c) EU GDPR, Art. 6 Para. 1 S. 1(a) EU GDPR
With your consent, we also use other cookies. These cookies help us to see how users use our website, enabling us to design the website content according to the visitor’s needs. In addition, cookies enable us to measure the effectiveness of a particular advert and to place it according, for example, to the user’s thematic interests. The legal basis for this is your consent (Art. 6 Para. 1 S. 1(a) EU GDPR).
If you have given your consent, this can be revoked at any time without providing a reason via the Preference Centre.
This also applies to other cookies: Most web browsers automatically accept cookies as default. Of course, cookies can also be manually deactivated, restricted or deleted on your end device via your browser settings or via software-support.
Please note: If you deactivate cookies, not all functions of our website may be fully usable under certain circumstances.
The following tools and services are used on our website:
ClickDimensions Web Analysis
Our website uses a web analytics service from ClickDimensions LLC (6849 Peachtree Dunwoody Road, Building B-1, Suite 200, Sandy Springs, GA 30328, United States of America). Cookies (text files) are stored on your computer to help the website analyze how users use the site. The analysis provides us with important insights into how the website is used. On the basis of the resulting information, we can optimize the website in order to make the information offered on our website more interesting for you and thus increase the attractiveness and user friendliness of our website for you.
Our legitimate interest in data processing by ClickDimensions lies in the above-mentioned purposes. The legal basis is Art. 6 para. 1 lit. f) DSGVO.
The data stored by us will be deleted as soon as they are no longer required for their intended purpose and there are no legal obligations to retain them.
The information collected by ClickDimensions about your use of this website is transferred to a ClickDimensions server in the USA, where it is stored, analysed and the results made available to us. ClickDimensions is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law. We have checked that the certificate is up to date (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
We use the Google Analytics tool provided by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland on our website. This tool enables us to analyse how you use our website.
To do so, the following information is stored:
- IP adress
- Usage data
- Click path
- App updates
- Browser information
- Device information
- Visited sites
- Referrer URL
- Flash version
- Location information
- Purchasing activity
- Widget interactions
- Date and time of visit
The legal basis for the processing of your personal data is your consent in accordance with Art. 6 Para. 1 S. 1(a) EU GDPR. You may revoke your consent at any time.
We use Google Analytics with the extension '_anonymizedip()' on our website, which means that the IP addresses are only processed in a shortened form, so that a direct personal reference is excluded.
The purpose of processing your personal data by the Google Analytics service is to analyse the interaction of our website visitors with our website. By analysing the data collected, we can optimise our offerings and improve user-friendliness. We delete or anonymise data collected with Google Analytics as soon as they are no longer required for our purposes.
This service can forward the data to another country. Please note that this service can transfer data outside of the European Union / European Economic Area to a third country, which does not offer a suitable level of data protection. If transferred to the USA, there is a risk that your data will be processed by US authorities for purposes of control and surveillance. In this case, you may not be entitled to legal recourse. However, we take all possible and necessary measures in accordance with Art. 44 et seqq. EU GDPR to establish a level of data protection in the third country.
Google Tag Manager
This website uses Google Tag Manager provided by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. This service enables website tags to be managed via an interface. The tag manager tool itself (that implements tags) is a cookie-free domain which means generally speaking, no cookies are used and no personal data are collected. Google Tag Manager triggers other tags that, in turn, may collect data. Google Tag Manager does not access this data. If you have disabled domains and cookies, this shall also apply to all tracking tags that are implemented with Google Tag Manager.
For more information please visit https://www.google.com/tagmanager/use-policy.html.
On our website we embed content in our online offerings, etc. These embeds can, for example, be a YouTube video. In this case, data are always transferred to the corresponding platform’s server.
This data processing is based on your consent, which can be revoked at any time.
The embedding of YouTube content is carried out using a technical process called framing. Framing describes the process of inserting a YouTube HTML link into a website’s code to create a frame on the third-party site, which enables the video stored on YouTube servers to be played.
We use the framing codes generated by YouTube in privacy-enhanced mode. According to the information provided by YouTube, cookie activity and the resulting data collection are only linked to the playback of the video itself. Data collection from simply using a website with framed content is therefore prohibited.
Social network plug-ins
No social plug-ins are enabled on our website.
Social media links
We use the share functions of the networks Facebook, LinkedIn, Xing and Twitter.
The provider of the Facebook share button is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The provider of the LinkedIn share button is the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. The provider of the Xing Share button is XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany.
If you click on the respective "Share button", you will be redirected to your user account in a separate browser window - provided you are logged into your user account - and can share the electronic publication stored on our website with the addition of a comment. This establishes a direct connection between your browser and the social media server. The provider receives the information that you have visited our website with your IP address. In addition, it is then possible for the provider to assign your visit to our website to you and your user account.
Please note that this service may transfer data outside of the European Union and the European Economic Area and to a country that does not offer an adequate level of data protection. If the data is transferred to the USA, there is a risk that your data may be processed by US authorities for control and monitoring purposes without you possibly being entitled to any legal remedies.
We would like to point out that we have no knowledge of the content of the transmitted (personal) data or how it is used by the provider. If you do not want the providers to be able to assign your visit to our website to your user account, please log out of your respective user account.
Links to other providers
Our website contains other links to internet sites of other companies, and these links are clearly recognisable as such. We do not have any influence on the content of these sites and cannot, therefore, be held responsible for them. The respective provider or operator is always responsible for the content on the page.
The linked pages were tested for possible legal violations and recognisable infringements at the time at which they were added. No illegal content was detected at the time of creating the links. However, we cannot be expected to continuously check the content of the external websites without specific knowledge of illegal content. Should we be informed of any illegal content on the external sites, we will promptly remove the links.
Use of online services by children
Individuals under the age of 16 may not submit personal information or a declaration of consent to us without the consent of their legal guardian. We ask parents and legal guardians to actively participate in the online activities and interests of their children.
Automated case-by-case decision
Please note that we generally do not use purely automated processes to make a decision.
Our social media presence
We have a presence on a range of social media platforms to communicate with registered customers and interested parties and inform them of our offers.
Please be aware that using these platforms and their functions is at your own risk. This is especially the case when using interactive functions such as commenting, sharing and leaving reviews.
We also wish to inform you that your data may be processed outside of the European Union.
Your data may additionally be processed for market research and marketing reasons, meaning, for example, that a user profile may be created based on your usage and interests. As a result, advertising both on and external to the platforms may be activated, which supposedly correspond to your interests. In order for this to happen, cookies are usually saved on your computer. Independently, data that is not collected directly from your end devices may also be stored in the user profiles (especially if you are member of a platform and are logged in).
Moreover, we, as the provider of this information service, collect and process no data from your use of our services.
The processing of users’ personal data is based on our legitimate interest in effectively informing and communicating with users in accordance with Art. 6 Para. 1 S. 1(f) EU GDPR. If a provider asks for your consent to data processing (e.g. by ticking a box or by clicking “confirm”), then processing is lawful in accordance with Art. 6 Para. 1 S. 1(a) and Art. 7 EU GDPR.
If you are a member of a social network and do not want your personal data to be collected through our website and linked to your membership data on the respective network, you must:
- sign-out of the network before visiting our website,
- delete cookies stored on your device and
- re-start your browser.
After logging in again, you will once again be recognised by the network as a specific user.
For more detailed information on how data is processed and how you can opt out, please visit the pages of the respective providers listed below.
If you would like to request information or exercise your rights as a user, this can be done most effectively directly with the providers themselves as only they have direct access to user data and can therefore take appropriate action and provide information. If you do have any problems, you can of course contact us.
Opt out: https://www.facebook.com/settings?tab=ads and https://www.youronlinechoices.com
Opt out: https://adssettings.google.com/authenticated
Opt out: https://twitter.com/personalization
Opt out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out